Privacy notice

Who I am

Lolly Bee’s is a dog grooming business run by Karen Follen, trading as Lolly Bee’s.

I am the data controller for the information described below. That means I am responsible for how it is looked after.

Address

Lolly Bee’s
Rands Road
High Roding
Dunmow
CM6 1NN

Email

karen@lollybees.com

Phone

07494 966527

ICO registration

Pending

What I collect, and why

When you ask for an appointment or send an enquiry

Your name, email address and phone number, and what you’ve told me about your dog — their name, breed, size, age, the service you’re after, when you’d like to come, and anything you think I should know about them.

I use this to reply to you, agree a time, and know what I’m dealing with before your dog arrives.

When you become a customer

I keep a record of your appointments and notes about your dog — their coat, how they were on the day, what worked and what didn’t.

I use this so I can look after your dog properly next time, and so I’m not asking you the same questions at every visit.

When you call, message or email

Whatever is in that conversation, including WhatsApp messages and messages sent through Facebook or Instagram.

When you visit this website

Nothing that identifies you. I use Cloudflare Web Analytics, which tells me roughly how many people visit and which pages they read. It sets no cookies, collects no personal data, and cannot identify you or follow you around the internet.

This website sets no cookies at all. That is why there is no cookie banner.

My lawful basis for using it

Under UK data protection law I have to tell you why I’m allowed to hold your information.

I do not send marketing emails or texts. If that ever changes, I will ask you first, and you’ll be able to say no without it affecting your appointments.

Who else sees it

I don’t sell your information and I don’t share it for anyone else’s marketing. A small number of companies handle it on my behalf so that the business can work:

Each of them acts on my instructions and cannot use your information for their own purposes.

When you confirm an appointment, I may add you as a guest to the calendar entry so you get a reminder. That sends your email address to Google. If you’d rather I didn’t, say so and I’ll leave it off.

I will also share information if the law requires it — for example if a court orders it, or where there is a genuine concern about an animal’s welfare.

Information leaving the UK

Google, Cloudflare, Resend and Meta are American companies, so your information may be stored or handled outside the UK.

Each of them is required by contract to protect it to UK standards, using the safeguards UK data protection law recognises for international transfers.

How long I keep it

Six years on customer records is to cover tax requirements and the period in which an insurance claim could be brought. If you’d like your records deleted sooner, ask — and unless I’m legally required to keep something, I will.

Your rights

You can ask me to:

• Show you what I hold about you
• Correct anything that’s wrong
• Delete it
• Stop or limit what I’m doing with it
• Send it to you or someone else in a portable format
• Object to me using it where I’ve relied on legitimate interests

Just ask — email, phone or in person. I don’t charge for this, and I’ll respond within one month.

I don’t make any decisions about you automatically. Everything here is handled by me, personally.

If you’re unhappy

Please tell me first, so I can put it right: karen@lollybees.com or 07494 966527.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.

ICO · ico.org.uk · 0303 123 1113
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this notice

If I change how I handle your information, I’ll update this page and change the date below.

Last updated: 2 October 2026